The real value of an AI-powered virtual agent is unleashed when you go beyond the FAQ and act on the information your customers provide.
Join us as we take a closer look at how you can automate, speed up and improve the customer experience by integrating your virtual agent with back-end systems. This opens up a world of possibilities where customers can take charge of their own experience and perform personalized functions and transactions directly in the chat window.
What you will learn
- Learn how user authentication can unlock the power of self-service and empower customers to take care of things on their own.
- Explore the possibilities of improving business operations by integrating virtual agents with back-end systems to automate everything from simple tasks to more complex transactions directly in the chat window.
- Discover how the use of integrations and APIs is enabling mass personalization in customer service by not just providing answers, but acting on and solving enquiries relevant for each individual customer.