Filling in forms or waiting on hold to speak to an operator does not equal loyal customers. A virtual insurance agent can simplify the claims process and make it much faster - while still engaging customers through dynamic conversations - and connecting human support when necessary.
live virtual agents
developers needed to automate at scale
interactions handled without human support
ready-to-go service, support and claims intents
With pre-loaded content, including over 1,500 service, support and claims topics out-of-the-box, our platform makes it easy to build dynamic interactions and automate complex insurance processes from day one .
Whether it’s updating account information, purchasing a new insurance plan or filing a claim, offering 24/7 self-service makes it possible to truly be there for customers in their hour of need.
Our conversational AI knows exactly when to automate and when a human touch is needed. Advanced NLU helps to reduce false positives by over 90%, meaning your virtual agent won’t ever embarass itself (or you) during a delicate claims interaction.
Customers can be seamlessly transferred to a human operator, complete with a chat log, so that they can get the help they need.
Take the complexity out of insurance and become a trusted, always-available advisor.
Thanks to the ability to analyze data, your virtual insurance agent can guide customers and make recommendations for new products and services. This helps to improve your bottom line by boosting sales and loyalty. A win-win!