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Service at scale, simplified - conversational AI for financial institutions

Discover how easy it can be to implement and manage conversational AI solutions in-house.

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The importance of implementing privacy controls for conversational AI platforms

In June 2022, was one of the first companies in Norway to be granted the ISO27701 certification by DNV. Here’s what that means and why it’s important. 

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CUNA GAC 2022 Event Roundup - Top insights and takeaways from the show floor's Dan Black shares his insights from this year's biggest Credit Union industry event

Credit Union

Conversational AI: The next generation of credit union customer service

91% of online banking customers prefer to use an app over visiting a branch. (Citi)

Customer service

Customer service chatbots: the secret to manageable scalability

90% of Americans use customer service as a factor when deciding whether to do business with a company. (Microsoft)

Virtual agents

Virtual agents: what are they and how do they work?

56% of companies say that conversational AI is driving disruption in their industry. Is your organization taking advantage of virtual agents?


Synergies between voicebots and chatbots

When embarking on a project using voice technology how much of your existing chatbot knowledge is reusable?

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5 ways customer service automation can help boost CSAT

Nearly every industry takes advantage of customer service automation technology to improve customer satisfaction. One of the primary ways businesses keep up with consumer demands is through AI chatbot integration.

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Chatbots: customer service software for the modern contact center

As more consumers shop, spend, and pay for services online, customer service software must keep up with increasing demands. With a little (or a lot) of help from chatbots, customer service sectors in nearly every industry worldwide are reaping the benefits of conversational AI technology.

Use cases

Chatbot use cases for e-commerce

An AI-powered chatbot offers businesses the chance to scale customer support/service while providing useful functionality such as order tracking and upselling potential

Use cases

Chatbot use cases for banks and credit unions

With the right conversational AI platform powering it, a chatbot can be a powerful tool for banks looking to enhance customer-facing support/sales and optimize operational efficiency.


Implementing an Information Security Management System (ISMS) at a conversational AI scale-up’s security manager, Gry Evita Sivertsen, details why ISO 27001 certification has been a top priority since the company’s founding in 2016

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