Conversational AI for agent empowerment

Upgrade your support team with AI-powered Agent Assist

Equip your customer service agents with conversational and generative AI that anticipates needs and provides smart suggestions, reducing handling times and improving customer satisfaction.

Let your support team focus on what they do best
– with AI handling the rest

90%

conversations on autopilot

14%

productivity boost for human agents

decrease in average handling time

14%

increase in chats-per-hour

Empowering customer service agents, one interaction at a time

Maximize the productivity of your support team with AI that guides, suggests, and assists in real-time.

Provide real-time, reliable answers to customer inquiries
Train the virtual agent once, and it retains the knowledge for all future interactions
Resolve hundreds of questions simultaneously, reducing stress on human agents
Offer consistent and efficient onboarding assistance to new hires
Keep pre-configured responses and knowledge up to date effortlessly

Get Your Customized Demo

Stay connected with seamless Genesys Cloud CX integration

Empower your agents with AI, effortlessly integrated into your Genesys Cloud CX environment via a split-screen widget. AI analyzes customer inquiries, giving agents the choice to use suggested replies or personalize them before responding, ensuring a natural conversation flow.

Empower every conversation with Boost Human Chat

Our conversational AI platform provides a built-in affordable and efficient live chat solution. Designed for simplicity and efficiency, it bridges AI-driven support with a human touch. Agents deliver personalized service when it's most needed, backed by AI that streamlines the experience and enhances resolution quality.

Say hello to your team’s most efficient virtual colleague

Give your customer service agents superpowers with AI chat for 2nd-line support. Ensure your team always provides consistent, accurate answers, even in complex customer interactions, back by a virtual colleague powered by market-leading conversational AI.

Juno has been a game-changer. It has made the lives of our agents easier and customers receive faster and more accurate responses to their inquiries.

Maia Sognefest, Product Manager at DNB

1,200

daily active users

8-hour

average usage time

80,000+

conversations per month
We were able to build and deploy the project so quickly and could share the experience and feedback from employees and demonstrate a real ROI.

Benjamin Maxim, Chief Digital Strategy and Innovation Officer at MSU Federal Credit Union

10 days

to launch virtual agent

100%

employee satisfaction

15,000

interactions automated per month

Get ahead with our ultimate chatbot guide—no strings attached

Why jump through hoops just to get valuable insights? We believe knowledge should be accessible. That's why our "Ultimate guide to chatbots for enterprise" is completely ungated. Click to download and start transforming your enterprise chatbot strategy today.

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