Accessibility statement is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Measures to support accessibility takes the following measures to ensure accessibility of our website and the public-facing product the “Chat Panel”:

  • Integrate accessibility into our product development process
  • Appointed an accessibility contact and champion
  • Provide accessibility guidance and consultancy for our staff, clients, and partners
  • Include people with disabilities in our product testing
  • Routinely conduct accessibility reviews, external and internal

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA., website is partially conformant with WCAG 2.1 level A and AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard., “Chat Panel” is continually reviewed internally and externally and our goal is to be compliant with Level AAA. We have made the review and updated status on our Chat Panel's compliance available in a separate report.


We welcome feedback on the accessibility of's website and product. Please let us know if you encounter any accessibility barriers:

We try to respond to feedback within 5 business days.

Compatibility with browsers and assistive technology

The website and “Chat Panel” are designed to be compatible with modern browsers and assistive technologies. We support browser versions that have been released within the past 24 months from the following major platforms: Internet Explorer, Edge, Firefox, Chrome, and Safari. Browsers that have not been updated within the past 24 months may be only partially supported.

Technical specifications

Accessibility of website and “Chat Panel” relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Formal complaints

We aim to respond to accessibility feedback within 5 business days and to propose a solution in dialogue with the reporter. You are entitled to escalate a complaint to the national authority, should you be dissatisfied with our response to you.

This statement was published on 4 January 2021