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How Advania conquered the Icelandic market with conversational AI


How Advania conquered the Icelandic market with conversational AI

Leading Nordic IT services firm holds a perfect track record for implementing the platform across multiple verticals in its native Iceland

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Featured case studies

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Nordic banking leader scales customer service with 12 virtual agents

Nordea cites the maturity of the platform as a key factor in launching a dozen AI-powered virtual agents to improve customer experience


Leading Icelandic bank automates 50% of all chat traffic in just 6 months

The virtual agent Fróði exceeded all expectations by delivering scalable customer service loved by 90% of users


Norway's biggest bank automates 51% of all online chat traffic with AI

DNB turned to to manage the high volume of chat traffic to its customer center, developing a virtual banking agent that successfully automated over half of all online chat interactions in just six months.


US credit union automates 2,000 internal interactions per month

MSU Federal Credit Union developed and launched a virtual agent pilot project in only 10 days to provide critical internal support for customer-facing employees


End-to-end mortgage deferment automation for pandemic-affected customers

Sparebank 1 SR-Bank used conversational AI as a creative method of helping to alleviate financial hardship for its customers during the height of the pandemic


49,5% of total B2C & B2B customer service traffic automated

Today’s banks are increasingly turning towards artificial intelligence as a crucial tentpole in their digital strategy - and reaping significant rewards.

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