Conversational AI for financial services

Customer-centric conversational AI for every kind of bank

Deploy a virtual agent that goes beyond answering questions—it understands and elevates every interaction. Whether you’re a global financial institution or a local credit union, start enabling meaningful connections that drive customer satisfaction.

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Leading financial firms bank on boost.ai for
outstanding customer experiences

90%+

resolution for banking-related inquiries

80+

live virtual agents in financial services

50%+

automation across all channels

60 FTE

workload consistently automated

Self-service, supercharged

Enable customer-led banking through intelligent automation

Put your customers in the driver’s seat for a banking experience that’s as efficient as it is user-friendly. Our virtual agents automate thousands of internal and customer-facing banking requests out of the box:

Check account balances without waiting
Report and secure lost or stolen cards
Navigate loan pre-approvals
Manage mortgage payments

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Instant service, personalized

Leverage customer account information and provide an automated banking experience that’s uniquely tailored to each individual. And when a human touch is needed, integrate your existing live chat platform for seamless handover between human and virtual agents.

Security you can count on

In today's digital banking landscape, security isn't optional—it's a necessity. Choose a platform that not only protects your data but also fortifies customer trust.

GDPR compliant: We prioritize data privacy, ensuring full compliance with the General Data Protection Regulation so you can focus on what matters most—your customers.
FSQS certified: Our Financial Services Qualification System certification is a testament to our unwavering commitment to quality and security.
ISO 27001 & 27701: With these international certifications, we meet the gold standard in information security and privacy management.

Next-level interactions with generative AI

Our hybrid platform combines the creativity of large language models like GPT-4 with enterprise-grade guardrails. Deliver more personalized, automated customer service with lower cost and effort while increasing service agent efficiency.

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AI-driven solutions for community-first financial institutions

Are you a credit union or building society looking to automate member service or internal support? We offer chat and voice solutions tailored for community-centric financial institutions that always put your members first.

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AI is transformative across a range of applications. At Nordea, we acknowledge the importance of a scalable chatbot strategy that the boost.ai platform enables.

Mattias Fras, Group Head of AI Strategy & Acceleration at Nordea

12

virtual agents across four markets

90%+

resolution rate

220,000

conversations per month
Our customers prefer using [our virtual agent] Aino over picking up the phone or waiting in line for live chat.

Jan Thomas Lerstein, SVP & Head of IT Emerging Technologies at DNB

20%+

total CS traffic automated

60%+

chat traffic automated

10,000+

automated conversations per day
Boost.ai delivers best-in-class conversational AI. Their solution makes it simple for us to develop virtual agents in-house that are powerful, intelligent and achieve the high member service standards that we set for ourselves.

Benjamin Maxim, Chief Digital Strategy and Innovation Officer at MSU Federal Credit Union

98%

resolution rate

60 FTEs

equivalent workload

45,000

conversations per month

Elevate your banking customer experience—no forms, just facts

Ready to redefine customer service in the financial sector? Our “Complete guide to chatbots for banking” is a game changer—and it’s yours for the taking, no strings attached. Dive into CX and conversational AI insights tailored for banks and credit unions.

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Works with everything you already use

Natively integrate your virtual agent with the technology you depend on today