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Breaking down the trends: How to drive customer satisfaction in today’s digital world

Mattias Fras
Henry Vaage Iversen
Bill Schwaab

What you’ll learn: The market and technology trends driving the adoption of AI in banking customer service Real-world examples of banks and credit unions that have leveraged AI to scale customer experience and stay ahead of shifting expectations Key data points and insights from leading global financial institutions Building a business case: How to calculate ROI for financial institutions

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Supercharging 5 key banking functions with chatbot integrations

Jakob Mølgaard
Clay Cardozo

Join us as we look at real-life examples of innovative banks and financial institutions who are using chatbot integrations to tap into more self-service horsepowers.

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The secret metrics behind chatbot profitability

Mikal Monslaup
Jakob Mølgaard

Learn how to choose, implement and track the right metrics that help unlock a chatbot's commercial and strategic value.

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Boost member satisfaction with conversational ai

Benjamin Maxim
Bill Schwaab

Get a first-hand look at how conversational AI can grow your business and help you deliver the superior service credit unions are known for in a new way.

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Customer service trends 2022: CX benefits of voicebot and chatbot synergy

Samuel Danby
Ramtin Matin
Knut Veiulf Holme

Join the discussion as we draw from lessons from real-life use cases to investigate the collaborative potential between chatbots and voicebots powered by conversational AI.

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Omnichannel Strategies for 2022 and Beyond

Clay Cardozo
Tim Sheard

What is a true omnichannel service design, and how can automation and consistent messaging be achieved while access points continue to expand?

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Coffee break webinar: Conversational AI, at scale

Get a quick introduction on the potential of broad-scope virtual agents and scalable conversational AI.

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How to build a no-code enterprise chatbot

Anders Reve
Simeon Kristoffersen

Tune in for a walkthrough of boost.ai’s no-code way of building a virtual agent that truly understands the user - and gives them the correct answer every time.

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Extending the power of Virtual Agents with RPA

Clay Cardozo
Alexey Chistyakov

Discover how RPA and virtual agents can be used to create powerful automated experiences.

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Nailing conversational AI business cases

Henry Vaage Iversen
Anders Gjerde
Kat W. Mohn (host)

Business cases are pretty much mandatory for important decision making and planning in all kinds of organisations. So it’s no surprise that many excited innovation managers and digitization strategists at one point or another have had very exciting or innovative ideas and initiatives killed off because they couldn’t “make the case” to the people upstairs or other stakeholders. But, if all goes well, at the end of our time together in this webinar you will have gained the tools and confidence you need to nail your business case.

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How to secure virtual agent ROI

Monika Niedbalska (host)
Lars Selsås
Milka Holmberg

Experts from boost.ai share success stories for how our conversational AI platform has generated measurable ROI for clients.

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Sending five convictions to virtual agent heaven or chatbot hell

Monika Niedbalska
Håvard Dahl-Olsen
Henry Vaage Iversen

34 mins - We explore five common assumptions about virtual agents and conversational AI to find out which is still relevant in 2021.

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Chatbot trends financial services must act on in 2021

Monika Niedbalska (host)
Jan Thomas Lerstein
Anders Gjerde
Mike Priest

62 mins - Experts from DNB and boost.ai outline how to capitalize on the key conversational AI trends impacting financial services.

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Modernizing customer relationships in financial services

Monika Niedbalska (host)
Jørgen Steines
Benjamin Maxim
Grete Øvrebø

55 mins - Speakers from Deloitte and MSU Federal Credit Union discuss how the digital world is changing customer relationships in the financial sector.

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Improving virtual agents with data-driven UX design

Dr. Cameron Taylor
Clay Cardozo (host)

66 mins - Dr. Cameron Taylor, head of the UX Research Program at boost.ai shed light on what really happens when humans and chatbots engage in communication with each other.

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Adapting customer service teams for success in a self-service economy

Line Danielsen
Edward Boswell
Håvard Dahl-Olsen
Monika Niedbalska (host)

60 mins - Guest speakers from Santander Consumer Bank and Silvercar by Audi will shed light on the AI Trainer role, which is becoming an essential part of modern frontline teams.

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Supercharging business integrations with conversational AI

51 mins - Join us as we take a closer look at how you can automate, speed up and improve the customer experience by integrating your virtual agent with back-end systems.

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The key to efficient delivery of conversational AI projects

Anders Gjerde
Renate Usken

51 mins - Learn from our seasoned delivery team how to deliver results fast and keep your conversational AI project on track when implement a virtual agent.

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Breaking down information silos with chat automation

Anders Mærøe
Anders Ytterdahl
Vesa Hagström

53 mins - Learn how conversational AI can be used to overcome information silos and make information and public services more accessible to millions of people.

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Uncovering the secrets behind successful customer self service at scale

Cate de Jonge (host)
Linnea Bergström
Aiste Hoffbeck
Julija Pauriene

60 mins - A panel of experts from boost.ai, Tryg and Avo Consulting explore how leading organizations are empowering their customers by using conversational AI to deliver automated self-service experiences - at scale.

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Unlocking business opportunities through advanced Natural Language Understanding (NLU)

Chris Bechtel (host)
Henry Vaage Iversen
Ramtin Matin

Guest speaker Ramtin Matin, Lead Technological Strategist at Sparebank 1 SR-Bank offers key insights on how businesses can use conversational AI to automate knowledge, support and sales while reducing costs and boosting revenue.

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