What you’ll learn: The market and technology trends driving the adoption of AI in banking customer service Real-world examples of banks and credit unions that have leveraged AI to scale customer experience and stay ahead of shifting expectations Key data points and insights from leading global financial institutions Building a business case: How to calculate ROI for financial institutions

Join us as we look at real-life examples of innovative banks and financial institutions who are using chatbot integrations to tap into more self-service horsepowers.

Learn how to choose, implement and track the right metrics that help unlock a chatbot's commercial and strategic value.

Get a first-hand look at how conversational AI can grow your business and help you deliver the superior service credit unions are known for in a new way.

Join the discussion as we draw from lessons from real-life use cases to investigate the collaborative potential between chatbots and voicebots powered by conversational AI.

What is a true omnichannel service design, and how can automation and consistent messaging be achieved while access points continue to expand?

Get a quick introduction on the potential of broad-scope virtual agents and scalable conversational AI.

Tune in for a walkthrough of boost.ai’s no-code way of building a virtual agent that truly understands the user - and gives them the correct answer every time.

Discover how RPA and virtual agents can be used to create powerful automated experiences.

Business cases are pretty much mandatory for important decision making and planning in all kinds of organisations. So it’s no surprise that many excited innovation managers and digitization strategists at one point or another have had very exciting or innovative ideas and initiatives killed off because they couldn’t “make the case” to the people upstairs or other stakeholders. But, if all goes well, at the end of our time together in this webinar you will have gained the tools and confidence you need to nail your business case.

Experts from boost.ai share success stories for how our conversational AI platform has generated measurable ROI for clients.

34 mins - We explore five common assumptions about virtual agents and conversational AI to find out which is still relevant in 2021.

62 mins - Experts from DNB and boost.ai outline how to capitalize on the key conversational AI trends impacting financial services.

55 mins - Speakers from Deloitte and MSU Federal Credit Union discuss how the digital world is changing customer relationships in the financial sector.

66 mins - Dr. Cameron Taylor, head of the UX Research Program at boost.ai shed light on what really happens when humans and chatbots engage in communication with each other.

60 mins - Guest speakers from Santander Consumer Bank and Silvercar by Audi will shed light on the AI Trainer role, which is becoming an essential part of modern frontline teams.

51 mins - Join us as we take a closer look at how you can automate, speed up and improve the customer experience by integrating your virtual agent with back-end systems.

51 mins - Learn from our seasoned delivery team how to deliver results fast and keep your conversational AI project on track when implement a virtual agent.

53 mins - Learn how conversational AI can be used to overcome information silos and make information and public services more accessible to millions of people.

60 mins - A panel of experts from boost.ai, Tryg and Avo Consulting explore how leading organizations are empowering their customers by using conversational AI to deliver automated self-service experiences - at scale.

Guest speaker Ramtin Matin, Lead Technological Strategist at Sparebank 1 SR-Bank offers key insights on how businesses can use conversational AI to automate knowledge, support and sales while reducing costs and boosting revenue.