Danish insurance firm, Alm. Brand Group, used conversational AI to provide guidance to customers affected by the storm and to answer urgent questions about coverage and claims. Read more
Ageas’ virtual agent provides answers 24/7 to the company’s most frequently asked questions, helping to simplify insurance for all customers Read more
To ensure a consistent customer experience across Denmark, Norway and Sweden, Tryg launched three distinctly different virtual agents to get the job done Read more
Aspire General Insurance Services is a California-based private passenger auto liability and physical damage carrier. Through their services, Aspire manages all facets of the insurance process from the point of sale issuance with independent brokers, customer service, billing, and claim handling. Read more
Nordic insurance customers are among some of the most tech-savvy in the world. According to a recent market survey, over 90 percent of consumers in Sweden, Denmark, Norway and Finland revealed that they regularly use the internet to cover their insurance needs. Unsurprisingly, the insurance sector is, therefore, one of the biggest global spenders in the artificial intelligence space, investing, on average, $124 million across underwriting, claims processing and, importantly, customer service. Read more
Tryg turned to boost.ai to take advantage of the collaborative potential between humans and machines. Today, their virtual agent has amplified both the capacity and quality of their outbound customer support. Read more
Implementing a virtual agent powered by conversational AI has given Storebrand a significant return on investment. In just four months, they experienced a 162% increase in customers interacting with their virtual insurance agent. Read more