Knowledge

Go beyond chatbots with Conversational AI

Conversational AI is the synthetic brainpower that makes machines capable of understanding, processing and responding to human language.

Using sophisticated deep learning and natural language understanding (NLU), it can elevate a customer’s experience into something truly transformational. Your customers no longer have to feel the frustration of primitive chatbot solutions that often fall short due to narrow scope and limitations.

With conversational AI you can go beyond just translating website content into simple chatbot responses. Instead, customers can block credit cards, file insurance claims, upgrading data plans, scan invoices and much more - directly from the chat window.

Chatbots vs. conversational AI - what’s the difference?

Chatbots vs. conversational AI - what’s the difference?
Basic chatbots are useful for handling a very limited number of tasks. They use rule-based programming to match user queries with potential answers, typically for basic FAQs. Where basic chatbots show their limitations is if they receive a request that has not been previously defined; they will be unable to assist, and spit back a “Sorry, I don’t understand.” response.

In order to meet the requirements of larger organizations like banks, insurance companies and telcos, chatbots need artificial intelligence to enhance their ability to understand human language and perform more complex tasks and transactions. In relation to chatbots, this branch of artificial intelligence is called conversational AI.

Conversational AI vs. chatbot

Why boost.ai

We build virtual agents that are more powerful and capable than ordinary chatbots. Here’s how:

Fast

Fast

We can build a solution faster than anyone else. After just a few days, the virtual agent is operational and ready for testing. We include a report on expected resolution rate and potential cost savings.

Easy

Easy

Our intuitive no-code conversational AI platform empowers frontline teams to automate customer service without tech support. Because with boost.ai, you don’t need developers to automate.

Scalable

Scalable

If a virtual agent can’t understand, it won’t be able to help. It’s why NLU is so crucial for successful automation. Our market-leading NLU gives our virtual agents consistent resolution rates of over 90% - in any language.

The importance of NLU in conversational AI

In order to help someone, you have to first understand what they need help with.

Machine learning can be useful in gaining a basic grasp on underlying customer intent, but it alone isn’t sufficient to gain a full understanding of what a user is requesting.

Learn why Natural Language Understanding matters for virtual agents
(5 min read)

AI Trainers: the secret to conversational AI success

By up-skilling parts of their trusted customer service teams into AI Trainers, companies are keeping conversational AI on-brand.

AI Trainers use the technology to automate large-scale interactions between brands and consumers, relieving their teams of mundane and repetitive work, while losing none of the customer service level they pride themselves on.

Learn more about how they design interactions
(4 min read)

Companies embracing conversational AI are seeing results:

51%
less chat traffic to human support in 6 months
10 000+
daily customer interactions automated
7 in 8
customers think virtual agents are fast and easy  
608%
increase in use - one year after launch

Become a conversational AI expert

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