Next live webinar
December 15, 2022 11:00 AM

A deep dive into the Total Economic Impact™ of

Experts from Forrester reveal how one enterprise organization saw a 293% ROI using the platform

The Forrester Total Economic Impact (TEI) study, commissioned by and conducted by Forrester Consulting, looks at the benefits, cost-savings, and ROI of the conversational AI platform.

In this webinar, experts from Forrester walk through the TEI study and detail how an enterprise organization leveraged virtual agents built on the platform to reduce customer service operations costs and increase income while simultaneously improving customer and employee satisfaction.

Key learnings from the study revealed:

  • A 293% ROI over a three-year period
  • $19.9 million in net present value
  • $10.9 million in income uplift

US broadcast: 11:00AM PST | 14:00PM EST, 15 December 2022

EU broadcast: 10:00AM GMT | 11:00AM CST, 15 December 2022

Note: The webinar will be broadcast at different times to accommodate for multiple time zones. Please make sure to click the most appropriate timezone for you when filling out the form.

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Havard Dahl Olsen
Chief Delivery Officer, (Host)
Will McKeon-White
Analyst Infrastructure and Operations, Forrester
Tsih Formuluh
TEI Consultant, Forrester