Scale up customer service and support with a consistent, 24/7 contact channel that can interface with existing customer data to drive engagement, boost sales and provide a more personalized shopping experience.
customer interactions automated during peak shopping seasons
e-commerce topics automated out-of-the-box
developers needed to automate at scale
of the chatbots estimated to be in retail by 2023
Conversational AI makes it possible to automate queries on thouands of common e-commerce topics - from product information to order tracking - so that your customers get a frictionless and consistent experience every time.
Provide personalized recommendations based on active campaigns for products that customers actually want. Your virtual agent can ask intelligent questions, interface with CRM systems and reference account information for a hollistic customer overview.
Avoid abandonded carts and help customers complete lingering orders by providing additonal information, suggesting alternative products and helping to resolve any issues druing the purchase process.
Offer automated return processes and assist customers with inquiries outside of contact center hours, so they can keep shopping when it suits them, not you.
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A virtual agent powered by conversational AI, developed and deployed in just 10 days
No-code conversation builder makes it easy to train, optimize and expand. No developers necessary
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Scale your service, support and sales to any size. Unlimited scalability with prediction accuracy rates above 90%
Experienced support with over 250 live virtual agents in Europe and North America
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