Gartner® Report

2022 Magic Quadrant™ for Enterprise Conversational AI Platforms

Gartner defines the enterprise conversational AI platform market as the market for software applications used to build, orchestrate and support the development of multiple use cases of conversational automation, while targeting multiple roles within the enterprise.

In this first Magic Quadrant of its kind, Gartner evaluates global chatbot platforms, outlining their strengths and cautions based on each vendor’s completeness of vision and ability to execute. We believe this helps create a holistic overview of the current conversational AI market, allowing businesses to make an informed decision when selecting the right platform for their needs.

Gartner Magic Quadrant for Enterprise Conversational AI Platforms
“The chatbot market has seen increased interest and rapid adoption over the last five years. During that time, the products and platforms enabling the building of chatbots have been extremely diverse and have evolved considerably.” named ‘Niche Player’ in 2022 Gartner® Magic Quadrant™

Gartner Magic Quadrant for Enterprise Conversational AI Platforms
Gartner,Magic Quadrant for Enterprise Conversational AI Platforms, Magnus Revang, Anthony Mullen, Bern Elliot, 24 January 2022
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Download your complimentary copy of the Magic Quadrant for Enterprise Conversational AI Platforms to learn more about’s positioning in the 2022 Magic Quadrant report.

About is a global leader in conversational AI optimized for scale. Boasting the industry's most robust intent portfolio, is pioneering an era of broad-scope virtual agents to deliver the most advanced and scalable technology on the market. With consistent resolution rates of 90%,’s market-leading virtual agents support enterprise customers across key industries throughout the United States and Europe, including banking, insurance, telecom, retail and more. was also named a major player in the IDC 2021 MarketScape category, Worldwide Conversational AI Platforms for Customer Service and recognized by Gartner in the 2022 Magic Quadrant for Enterprise Conversational AI Platforms.

Key customers include: Santander Bank, MSU Federal Credit Union, DNB, Nordea, and more.