The end-to-end conversational AI platform

The fast and easy way to automate interactions at scale.

product dashboard

Scalable customer experiences made easy

No-code conversation builder

With no coding or developers required, our user-friendly conversation builder gives you everything you need to create advanced conversation flows within minutes and easily connect your existing self-service solutions.

Unlimited scalability (NLP & NLU)

Give the right response, every time. Advanced NLU & NLP allow your virtual agent to answer questions and automate actions on thousands of topics - not just a few hundred - with consistently high resolution rates.

Conversational AI that’s easy to train

Powerful AI doesn’t have to be complicated. Our easy-to-use training editor gives you the flexibility to teach your virtual agent new tricks without the need for data scientists or developers.

No-code builder
Unlimited scalability image
Conversational AI thats easy to train
ANALYZE

AI that you can
analyze and improve

Actionable statusboard

Get a complete overview of how your virtual agent is performing via a multi-purpose dashboard. Track conversation quality, feedback ratings, and other metrics that you can use to continually optimize the user experience.

Advanced conversation analytics

Dive deeper into your virtual agent’s interactions. The AI Admin Panel offers an in-depth look at conversation analytics with advanced features such as conversation quality rating, tagging, filters and more.

Detailed message analysis

Peek behind the AI curtain and gain a better understanding of why your virtual agent responds the way it does. Detailed message analysis gives you a breakdown of each user message including prediction score, important words and more.

Engage

Be everywhere your customers are

Go ‘chat-first’ FTW

Delight users with dynamic and engaging interactions by putting your virtual agent at the centre of your digital customer service strategy. Promote campaigns and upsell products and services with easy-to-use proactive features.

Omni-channel experience

Provide virtual agent support on your website or through familiar platforms such as  Slack, Zendesk, Messenger or Microsoft Teams. Make it simple for your users to help themselves, wherever it suits them best.

Conversational IVR

Forget about rigid menus and frustrating voice prompts. Bring the same transformational chat experiences to automated phone support by upgrading your legacy IVR solution to our groundbreaking conversational IVR platform.

Chat first.
Integrations

Works with everything you already use

Natively integrate virtual agents with the other tech you depend on today.

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Augment

Don’t forget about the human touch

Human handover that’s simple to use

A virtual agent can automate most front-line inquiries but, sometimes, a human touch is still needed. Offer seamless second-line support with human agents handling live chat when things get more “personal”.

AI-powered Smart Replies

With smart replies activated, your virtual agent remains in the background; analyzing conversations in real-time and intelligently suggesting responses to human agents to ensure consistency and accuracy across every interaction.

Integrated with what you have

We partner with industry-leading live chat platforms like Zendesk, Salesforce and Puzzel so that you can seamlessly integrate our virtual agents into the solutions that you already know and love.

More than just great tech!

Best-in-class training

Master our no-code platform with ease and join the ranks of thousands of certified AI trainers around the world. Access videos, articles and certification courses to learn the ins-and-outs of virtual agent design.

Expertise you can count on

Support is only ever a DM away. With hundreds of successful implementations, our experts are always available to share knowledge and expertise to help make your virtual agent the best it can be.

Customer-driven innovation

Tell us which features you love, and request ones you’d like to see implemented, via a dedicated user feedback tool. We care what you think because only together can we shape the future of automated customer service.