Guide

Customer service trends: The rise of conversational AI

Conversational AI is estimated to mature into a $13.9 billion market by 2025, with no signs of slowing down.

In this guide, ‘Conversational AI trends in customer service: 2021 and beyond’, we examine the latest market and technology trends that shaping the adoption of artificial intelligence in customer service and redefining how businesses and consumers interact in a post-pandemic world.

What you’ll learn:

We have gathered insights and predictions from leading analysts and publications (including, Gartner, Forrester, Accenture, Deloitte, J.D Power, Forbes and more) and combined them with our expertise from successfully launching 200+ AI-powered virtual agents across more than 10 industries to forecast a roadmap of where the key advances in conversational AI will be as we move forward into the new decade.

You’ll learn about:

  • How the adoption of conversational AI is on the rise across key industries
  • The importance of discerning between market hype and buzz
  • The impact of COVID-19 on customer service and conversational AI
  • Game-changing technology trends
  • Key conversational AI predictions, 2021-2025

Download the guide and discover the latest conversational AI trends shaping the future of customer service.


Get access to the guide and discover the latest technology trends in customer service