Learn everything you need to know about how conversational AI can help to leave a lasting, positive impression with your customers.
In ‘Conversational design vol. 1 - Interaction’, Dr. Cameron Taylor outlines a series of best practices to assist companies in maximizing the potential of conversational AI. Based upon research conducted on thousands of interactions between consumers and virtual agents, Dr. Taylor’s insights offer a unique look at how linguistic approaches are equally as important as technology for maximizing customer experience.
Conversational AI is a powerful tool for automating customer interactions. To deliver a worthwhile customer experience, it’s important to look beyond the technical aspects of the technology and also pay attention to the ways in which customers will interact with your virtual agent.
You’ll learn about:
Dr. Cameron Taylor,
UX Research Lead, boost.ai
Cameron holds a Doctorate of Linguistics from Cambridge University and has a deep understanding of the mechanics of language. He leads boost.ai’s interaction design strategy helping to better understand how to enhance communication and user experience via data-driven research.