Full disclosure about cookies and privacy

Boost.ai’s conversational AI is GDPR compliant, and we are constantly developing and implementing better ways to secure your privacy.

On this page you will find all the information you need about what data we collect, why we collect it and how we process it. Data protection and privacy are important to us, so please read on.

 
Legal terms and conditions for Boost AI


Cookie policy

Cookies are small text files that are placed on your computer by websites that you visit.

They are widely used to make websites work - and work more efficiently - by providing information to the owners of the site.

The list below explains the cookies we use and why we use them.

 
Boost AI’s site uses cookies so that we remember you
google-analytics-cookies.png
 

Name:

  • _gat

  • _ga

  • _gid

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

 

 
hotjar-cookies.png
 

Name:

  • _hjClosedSurveyInvites

  • _hjDonePolls

  • _hjMinimizedPolls

  • _hjDoneTestersWidgets

  • _hjMinimizedTestersWidgets

  • _hjIncludedInSample

These cookies are used by Hotjar to visualize website usage data in order to improve user experience and logic on the website.

 
squarespace-cookies.png
 

Name:

  • SS_MID

  • ss_cid

  • ss_cookieAllowed

  • ss_cpvisit

  • ss_crv

  • ss_cvt, ss_cvt

  • crumb

  • __zlcmid

These cookies are used by Squarespace (our content management system - CMS) to improve, promote and protect their services. Read Squarespace’s cookie policy.

 

Privacy policy

We only use this information when we have a legal basis for doing so.

The following policy is developed to protect your privacy and help you understand what type of personal data boost.ai collects, uses and shares as we interact with you.

 
The Privacy Policy covers our treatment of information that we gather
 

Website and portal

Boost.ai collects information about people who visit our website (www.boost.ai) or portal (www.portal.boost.ai) to generate statistics which we use to improve our services and communication channels.  

We collect the following information:

  • Number of visitors to the different pages

  • Duration of each visit

  • Where the traffic originated from (e.g., organic traffic, social media etc.)

  • Which browser is used

  • Country and region (unless your browser sends a no-tracking request)

How and why we process your information

We store the information in our servers and the servers of organizations we share information with for the purposes of providing services and statistics, namely, Google, SquareSpace and HotJar.

We collect a masked version of the IP address, for example, if a visitor has the IP Address 195.159.103.82, we only process 195.159.xxx.xx.

In addition to this, IP addresses are processed in groups rather than individually.

The information is shared with Google Analytics, SquareSpace and HotJar so that we can analyze it and make improvements.

Cookies

Boost.ai uses cookies (small text files placed on your device when browsing web pages) and similar technologies to improve our websites and online services and to help us collect data. Cookies allow us, among other things, to store your preferences and settings, enable you to sign-in, provide interest-based advertising, combat fraud and analyze how our websites and online services are performing.

Cookies that are currently in use on this website:

  • Google Analytics, an analytics tool. Creates a range of cookies on your device. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where the visitors came to the site from, and what pages they visited. More information about what each cookie contains can be found on Google’s own cookie-usage sites: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

  • HotJar, an analytics tool. Creates a range of cookies on a visitor’s device. These cookies are used by Hotjar to visualize website usage data in order to improve user experience and logic on the website. More information about these cookies can be found on HotJars’ own cookie-page: https://www.hotjar.com/cookies

  • Squarespace, a content management system (CMS). This website is built using Squarespace. They use their own set of cookies. These cookies are used by Squarespace to improve, promote and protect their services. More information about these cookies can be found on their cookie policy page: https://www.squarespace.com/cookie-policy/

The boost.ai portal, www.portal.boost.ai, only uses Google Analytics.

Newsletters

Boost.ai distributes a newsletter a twice a month on average, using the email service provider MailChimp. To receive the newsletter you need to opt in by using the sign up form available on the web page www.boost.ai or www.portal.boost.ai.  

When signing up to receive our newsletter, your email will be added to a list stored in MailChimp. Your email will not be disclosed to anyone in the organisation apart from employees responsible for sending the newsletter to you.

Every email we send you will give you the option to unsubscribe from the newsletter. If you do choose to unsubscribe your email will be permanently deleted from our list. Your email will also be deleted when we receive notification that your email is no longer active.

Ordering a demonstration of our products

Our web page allows you to request a demonstration of our product. To fulfil that request, we need your name and contact details. This information will be used for the sole purpose of holding the demonstration and will not be shared with parties other that those required to fulfil the purpose.

Collection and archiving of CVs

Boost.ai receives and archives CVs and job applications that are sent to us through the email: job@boost.ai, which is stored on email and on Google Drive.

This information will be kept for as long as it is relevant for the hiring process and for no longer than 3 years. If you have sent us a CV or job application and would like us to delete it, please contact us at privacy@boost.ai.

Other documents containing personal data

Boost.ai uses Google Drive for electronic storage of documents such as contracts, and documents received or created by us. Some of these documents contain information such as names, addresses, telephone numbers, email addresses, signatures and other personal information. The access to these documents is restricted and the information is used on a need-to-know basis only.

Personal information contained in those documents may be disclosed with public authorities and supervisory agencies if required by law.

Visits to boost.ai’s offices and participations in events hosted by boost.ai

Boost.ai might keep a record of people who visit its premises and take part in its events either electronically or in paper format for the purposes of security and statistics. This record is treated as internal document and is kept for a maximum of three years following the visit.

Information about employees

Boost.ai processes personal information about their employees for security reasons and in order to perform contracts and fulfil legal obligations related to their employment. Boost.ai has a policy for that processing which is available internally.

The Virtual Agent Platform

When you use our virtual agent on the website, facebook page, mobile application or other platform of one of our clients (that is, those who have a license to use our software as a service virtual assistant solution, for example, a bank, an insurance company, a municipality etc.,) we act as the processor of your data, while our client acts as the data controller.

Our clients will establish which personal data their virtual agent requires in order to provide the service, and boost.ai will act in accordance with instructions from our clients.

Because our virtual agent service offers an open text solution, any information that is typed into the chat logs will be processed. However, we offer features to protect personal data, such as anonymization and partial masking, as well as retention routines which will be used in accordance with our client’s directives.

Our virtual agent solution is hosted on Amazon Web Services (AWS) in Ireland. AWS stores your data in the cloud and guarantees the security of the cloud.

We offer a unique environment per client which means that the data from each of our clients is stored separately from one another. The information is encrypted and anonymized in accordance with our client’s directives.

In this privacy policy, boost.ai refers to Boost AI AS in its entirety, acting as the controller or processor of your information.

We welcome your questions and comments on this policy. You can contact us at privacy@boost.ai.