Website and portal
Boost.ai collects information about people who visit our website (www.boost.ai) or portal (www.portal.boost.ai) to generate statistics which we use to improve our services and communication channels.
We collect the following information:
Number of visitors to the different pages
Duration of each visit
Where the traffic originated from (e.g., organic traffic, social media etc.)
Which browser is used
Country and region (unless your browser sends a no-tracking request)
How and why we process your information
We store the information in our servers and the servers of organizations we share information with for the purposes of providing services and statistics, namely, Google, SquareSpace and HotJar.
We collect a masked version of the IP address, for example, if a visitor has the IP Address 188.8.131.52, we only process 195.159.xxx.xx.
In addition to this, IP addresses are processed in groups rather than individually.
The information is shared with Google Analytics, SquareSpace and HotJar so that we can analyze it and make improvements.
Cookies that are currently in use on this website:
Google Analytics, an analytics tool. Creates a range of cookies on your device. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where the visitors came to the site from, and what pages they visited. More information about what each cookie contains can be found on Google’s own cookie-usage sites: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
HotJar, an analytics tool. Creates a range of cookies on a visitor’s device. These cookies are used by Hotjar to visualize website usage data in order to improve user experience and logic on the website. More information about these cookies can be found on HotJars’ own cookie-page: https://www.hotjar.com/cookies
The boost.ai portal, www.portal.boost.ai, only uses Google Analytics.
Boost.ai distributes a newsletter a twice a month on average, using the email service provider MailChimp. To receive the newsletter you need to opt in by using the sign up form available on the web page www.boost.ai or www.portal.boost.ai.
When signing up to receive our newsletter, your email will be added to a list stored in MailChimp. Your email will not be disclosed to anyone in the organisation apart from employees responsible for sending the newsletter to you.
Every email we send you will give you the option to unsubscribe from the newsletter. If you do choose to unsubscribe your email will be permanently deleted from our list. Your email will also be deleted when we receive notification that your email is no longer active.
Ordering a demonstration of our products
Our web page allows you to request a demonstration of our product. To fulfil that request, we need your name and contact details. This information will be used for the sole purpose of holding the demonstration and will not be shared with parties other that those required to fulfil the purpose.
Other documents containing personal data
Boost.ai uses Google Drive for electronic storage of documents such as contracts, and documents received or created by us. Some of these documents contain information such as names, addresses, telephone numbers, email addresses, signatures and other personal information. The access to these documents is restricted and the information is used on a need-to-know basis only.
Personal information contained in those documents may be disclosed with public authorities and supervisory agencies if required by law.
Visits to boost.ai’s offices and participations in events hosted by boost.ai
Boost.ai might keep a record of people who visit its premises and take part in its events either electronically or in paper format for the purposes of security and statistics. This record is treated as internal document and is kept for a maximum of three years following the visit.
Information about employees
Boost.ai processes personal information about their employees for security reasons and in order to perform contracts and fulfil legal obligations related to their employment. Boost.ai has a policy for that processing which is available internally.
The Virtual Agent Platform
When you use our virtual agent on the website, facebook page, mobile application or other platform of one of our clients (that is, those who have a license to use our software as a service virtual assistant solution, for example, a bank, an insurance company, a municipality etc.,) we act as the processor of your data, while our client acts as the data controller.
Our clients will establish which personal data their virtual agent requires in order to provide the service, and boost.ai will act in accordance with instructions from our clients.
Because our virtual agent service offers an open text solution, any information that is typed into the chat logs will be processed. However, we offer features to protect personal data, such as anonymization and partial masking, as well as retention routines which will be used in accordance with our client’s directives.
Our virtual agent solution is hosted on Amazon Web Services (AWS) in Ireland. AWS stores your data in the cloud and guarantees the security of the cloud.
We offer a unique environment per client which means that the data from each of our clients is stored separately from one another. The information is encrypted and anonymized in accordance with our client’s directives.
We welcome your questions and comments on this policy. You can contact us at email@example.com.