Gartner Market Guide for VCA 2019 is named in Gartner’s 2019 Market Guide for Virtual Customer Assistants as a representative vendor

Virtual Customer Assistants (VCA) represent a new market, with many vendors entering since 2016. Gartner analyzed the key VCA vendors to be considered by customer-centric companies and organizations that wish to automate interactions.

Evaluating conversational AI, virtual assistants and chatbots? Learn more about the latest industry trends in Gartner's 2019 'Market Guide for Virtual Customer Assistants'.
Get access to Gartner’s Chatbot Report

The Gartner Market Guide for Virtual Customer Assistants (VCA) provides decision makers valuable insight into the rapidly-growing virtual agent market.

This 2019 Gartner market guide includes:

  • Market definition of VCA

  • Recommendations for evaluating vendors

  • Market direction and analysis for VCA

  • Profiles of representative vendors‍

The Gartner document is available upon request from

Gartner, Market Guide for Virtual Customer Assistants, Brian Manusama, Bern Elliot, Magnus Revang, Anthony Mullen, 11 July 2019 This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.


Get access to the guide

Name *
Name uses the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at anytime. For more information check out our privacy policy.