DNB turned to boost.ai to manage the high volume of chat traffic to its customer center, developing a digital banking advisor that successfully automated half of all online chat interactions in just four months.
Implementing a digital insurance agent powered by conversational AI has given Storebrand a significant return on investment. In just four months, they experienced a 162% increase in customers interacting with their digital insurance agent.
“I don’t understand what you’re asking for”. The dreaded response that usually kills any joy when talking to any form of digital customer interaction. Avoid it by taking advantage of advanced conversational AI.
Chatbots, virtual assistants and digital advisors - or whatever you choose to call them - are built to serve the same purpose, but they have to be built with the proper components to successfully deliver lasting business value.
Those who work in customer interaction often see automation and artificial intelligence as a scary prospect. The AI Trainer, a brand new role pioneered by boost.ai, turns that prospect into something positive.