Next live webinar
Webinar
January 27, 2022 4:00 PM
CET

Customer service trends 2022: CX benefits of voicebot and chatbot synergy

Learn from real-life use cases that investigate the collaborative potential between chatbots and voicebots powered by conversational AI.


With the prevalence of voice assistants like Amazon’s Alexa and Google Assistant, customer expectations to handle enquiries and transactions via voice will continue to grow in 2022, and the technology needs to be there to support them. Transforming phone support with AI-powered voicebots is nothing short of a game-changer, but how can you  tap into this trend and incorporate it into an innovation strategy that gives the organization a competitive edge? And are there synergies between voicebots and chatbots that can be leveraged?

That is exactly what this webinar explores with the help of our guest speakers from Sparebank1 SR-Bank and the Norwegian postal service, Posten. Both companies have achieved impressive results with their AI-powered chatbots, and in 2021 they went live with their first voicebot use-cases. SR-Bank has enabled customers to enquire about opening hours for their local branches, while Posten launched a voicebot to help customers track the delivery status of parcels during Black Friday and the busy Christmas season.

With boost.ai’s Head of Voice at the helm, the webinar delivers a thought-provoking discussion with tangible takeaways around the collaborative potential of automated voice and chat as channels that can grow your business, improve customer experience and enhance operational excellence.

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Speakers

Samuel Danby
Head of Voice - boost.ai

As well as his involvement with the development of boost.ai's voice product, Sam is responsible for strengthening the ability of boost.ai's clients to succeed with voice projects, and have been a vital part in getting several projects live with conversational IVR.

Ramtin Matin
Head of Innovation - SpareBank 1 SR-Bank

Ramtin is responsible for aligning the SR-bank’s strategic goals with the enabling properties of emerging technology. By having a strong focus on the possibilities of emerging technologies the bank is able to harness and provide value both to customers and operations, without compromising quality. He also has the strategic responsibilities on several AI initiatives including the use and integration of virtual chat and voice assistants, research projects with leading Norwegian Universities, research institutions etc.


Knut Veiulf Holme
Senior advisor - Posten Norge AS

A senior advisor at Posten Norge, Knut Holme has been with the company since 1985. He has been part of Posten’s customer service division since 2000, where he has been involved in implementing various systems across communications technology, case management and customer satisfaction. Today, his area of responsibility includes self-service solutions involving customer service, which encompasses the company’s chatbot initiative in 2018 and, most recently, the launch of its voicebot in 2021.