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Adapting customer service teams for success in a self-service economy

Want to know a secret about AI? Behind every great automated interaction is a team of human experts who make it all possible.

Artificial intelligence is able to perform an incredible number of tasks at lightning-quick speed but, like any other well-oiled machine, it still needs humans to make it work. And that’s where the AI Trainer comes in.

As the world around us becomes increasingly automated, leading organizations have already begun upskilling existing support and service teams into AI Trainers responsible for building and maintaining the virtual agents that are core to an effective digital strategy.

Combining customer service expertise and existing company knowledge with an an aptitude for problem-solving, this new breed of customer experience professionals are quickly becoming an essential part of the modern frontline team - ready to take the self-service future head-on.

Learn what you need to help your frontline team achieve success

Do you manage a customer support team? Or, maybe you work in customer service and are looking to broaden your horizons?

Then this is the webinar for you!

Whether it’s your job to support customers or colleagues, this 60-min webinar will shine a light on the AI Trainer - what they do, how they do it and why it might possibly be the most important role in the future of customer service.

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Line Danielsen
Digital Solution Specialist for Projects & Customer Experience and certified AI Trainer, Santander
Edward Boswell
Business Process Automation Developer and certified AI Trainer, Silvercar by Audi
Håvard Dahl-Olsen
Chief Delivery Officer, and one of the very first AI Trainers in the world,
Monika Niedbalska (host)
Community Manager and certified AI Trainer,