The Total Economic Impact™ of's Conversational AI Platform

Forrester study reveals a 293% ROI for enterprises using the platform

Conversational AI is a must-have piece of the digitalization tech stack for enterprises serious about upping their self-service game in customer service and internal support. commissioned Forrester Consulting to conduct a Total Economic ImpactTM (TEI) study that looks at the potential return on investment (ROI) of the conversational AI platform.

The results: Enterprises that invest in can benefit from a 293% ROI.

In the study, Forrester anonymously profiles a enterprise customer concluding that our conversational AI platform helped the organization reduce customer service operations costs and increase income while simultaneously improving customer and employee satisfaction.

Key findings from the study:
Based on a three-year, risk-adjusted analysis

"With we are able to automate a lot of inquiries coming in, and we have been able to improve the quality of service to our customers." - Head of Innovation, Financial Services

What you’ll learn

Download the full report to learn how the platform helped our customer achieve these amazing results:

  • 70% of incoming inquiries handled by virtual agents
  • 90% improvement in response times
  • $15.7 million FTE reassignment savings
  • $10.9 million income uplift
  • Overall improvement in customer and employee satisfaction
Gartner chatbot report