How to develop a better chatbot strategy in the ‘New normal’?

Chatbots have quickly become the most widely used application of artificial intelligence by enterprises across industries thanks to their convenience, ease-of-use and acceptance by digital-savvy consumers. This uptick in adoption has also led to many enterprises running multiple, concurrent chatbot initiatives that can be messy to maintain and result in redundant investments in infrastructure and employee skills.

In this report, ‘Consolidate Your Chatbot Initiatives Into a Single Enterprise Strategy’, Gartner outlines the best approach to streamlining a conversational AI strategy so that you can select the platform that’s right for your business from day one.

"As conversationally enabled applications become increasingly common throughout an enterprise, maintaining multiple separate chatbot solutions and platforms will not be the optimal enterprise approach."

A complimentary copy of ‘Consolidate Your Chatbot Initiatives Into a Single Enterprise Strategy’ is available to download for a limited time.

This Gartner report features advice and information, including:

  • The use of artificial intelligence (AI) in chatbots
  • Enterprise key challenges to develop an enterprise chatbot strategy and recommendations
  • Conversational platform solution approaches and capabilities
  • User cases and different deployment profiles
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

Consolidate Your Chatbot Initiatives Into a Single Enterprise Strategy' by Bern Elliot, Van Baker, Magnus Revang. Published 25 September 2020.
Gartner chatbot report