Chatbots have quickly become the most widely used application of artificial intelligence by enterprises across industries thanks to their convenience, ease-of-use and acceptance by digital-savvy consumers. This uptick in adoption has also led to many enterprises running multiple, concurrent chatbot initiatives that can be messy to maintain and result in redundant investments in infrastructure and employee skills.
In this report, ‘Consolidate Your Chatbot Initiatives Into a Single Enterprise Strategy’, Gartner outlines the best approach to streamlining a conversational AI strategy so that you can select the platform that’s right for your business from day one.
"As conversationally enabled applications become increasingly common throughout an enterprise, maintaining multiple separate chatbot solutions and platforms will not be the optimal enterprise approach."
A complimentary copy of ‘Consolidate Your Chatbot Initiatives Into a Single Enterprise Strategy’ is available to download for a limited time.
This Gartner report features advice and information, including: