How to improve customer experience with conversational AI

The expectations around customer service in today’s always-online world are sky-high.

Customers assume that every company that they interact with online is available 24/7 with instant, helpful and personalized service - and rightly so.

But what happens if you’re unable to offer a frictionless experience, and how can you start meeting the demands of the younger generations?

What you’ll learn:

  • Why customers prefer chat
  • The latest trends in digital customer service
  • How conversational AI makes chat even better
  • The typical mistakes to avoid when automating
    customer interactions
  • Why conversational AI succeeds where chatbots fail
  • Insight into real-world case studies from the largest companies in the tech-savvy Nordic countries