Customers expect you to be available at all times with frictionless and instant online support.
A virtual agent powered by conversational AI is an easy way to both meet and exceed customer expectations today - and future-proof your business at the same time.
DNB, one of the biggest banks in the Nordics, successfully automated 51% of their chat traffic in just 6 months.
The remaining 49% are seamlessly forwarded to human advisors - in the same chat window - creating a supercharged customer experience where wait times are a thing of the past.
What banks are reporting shortly after launching a virtual banking agent from boost.ai:
Learn how conversational AI can significantly improve customer experience in the financial services industry.
Find out what financial institutions can do in order to maximize the quality of the customer journey and - ultimately - improve their bottom line.
Your new virtual agent comes equipped with pre-trained banking content to provide instant and reliable customer support right out of the box.
Pre-built content means you will be off to a flying start. With over 2,500 banking-specific intents - covering all the most frequently asked questions and support for advanced integrations - it’s everything your bank needs to quickly take automated customer interactions to the next level.
Conversational intelligence is about understanding when it’s appropriate to forward more complex cases to human support.
Banking queries are not always cut and dry and some transactions are sometimes better handled by support staff. Your virtual agent is smart enough to route more complex interactions that, when solved successfully, makes sure the customer experience doesn’t suffer. Give your customers the best of both worlds and they’ll never leave.
Empower customers to take charge of their banking experience through self-service.
Interactions such as cancelling a card or transferring funds should be effortless. User authentication allows your virtual agent to go beyond questions and answers and complete advanced transactions faster than any human operator.
Sparebank 1 SR-Bank’s virtual agent, Banki, increased customer support capacity by 149.3%
Thanks to conversational AI, Sparebank 1 SR-Bank is able to automate over 23 000 interactions per month - the equivalent of 20 full-time employees.
Sign up for a supercharged workshop and experience just how easy it is to automate customer interactions with conversational AI.
Included in the two-day workshop:
Complete business case, made for your bank
Defined scope, timeline and milestones
Hands-on with conversational AI
Build real customer intents to handle your FAQs - that you can test the same day
Advice on future API integrations and customizations for continued growth
Commitment from boost.ai for minimum return of investment for each phase
And at zero cost to you
A virtual agent built with boost.ai technology comes with a world-first guarantee of successful automation.
Every virtual agent built with boost.ai’s conversational AI has yielded a significant return on investment after a short time.
