Conversational banking, realized

Drive business and strengthen the relationship with your customers through every interaction with purpose-driven conversational banking.

With AI-powered digital banking advisors currently deployed in more than 20 banks in the tech-savvy Nordic countries, boost.ai’s conversational banking is transforming customer relationships forever.

Wondering how conversational AI can help revolutionize your bank’s customer interaction? We’ll help you figure out how you can get the most value from every interaction with your brand.

 
 Digital banking advisors built with conversational AI banking
 
Working with boost.ai has expanded our horizon in not only what is capable with conversational AI, but also how far you can push the union between doing business and incorporating technology.
— Ramtin Matin, Lead Technological Strategist, Sparebank 1 SR-Bank
 
 
 Conversational banking has increased our customer support capacity by 149,3%
 

“Banki has increased our customer support capacity by 149.3%.”

Sparebank 1 SR-Bank’s digital banking assistant, Banki, has helped the Norwegian bank see a significant ROI in conversational AI.

Conversational banking delivers

 

Built on a tried and tested foundation, conversational AI gives banks an efficient and cost-effective way to easily implement the next phase of digitizing and automating customer interaction.

 
 
 Conversational ai banking intents

2,000+ banking intents

Pre-built content designed specifically for banking, covering all the most frequently asked questions - and much more!

 conversational ai banking supercharge your digital banking advisor

User authentication

Let your customers log themselves in to secure chat and supercharge your digital banking advisor’s capabilities.

 
 automate your bank with AI-powered digital banking

Proven business value

With a unique track record in banking, we know how to transform and automate your bank with AI.

 Compatible conversational banking

Compatible and ready

GDPR features make compliance a breeze, with pre-made compatibility for rigorous security requirements

 
 

Wondering how we can be so sure that our pre-made content and compatibility makes our conversational banking solution the ideal fit for your bank?

 
 

Market-leading software for building purpose-driven conversations

The AI admin panel is intuitive and user friendly, providing your AI Trainers with the tools they need to create natural and dynamic conversations:

  • Comprehensive analytics features to test, review and optimize content.

  • Powerful editor for designing and customizing conversation flows, giving purpose to every possible conversational outcome.

  • Easy-to-use features to add advanced components to your interactions, such as APIs, hidden buttons and IF-scenarios.

  • E-learning and knowledge base integrated directly in the admin panel, so that everything your AI Trainers need is in one place.

 
 
 
 DNB Digital banking advisor
 
Conversational-banking-dnb.png
 

Norway’s largest bank was searching for a solution to effectively manage the high volume of customer inquiries received via its website.

Since its launch in June 2018, DNB’s digital banking advisor - built using conversational AI - is now successfully resolving 50% of all customer interactions.

Implementing a “chat first” strategy, all customers who engage the bank in chat are greeted by their digital advisor first, who will then try to solve their issue without ever needing to contact an actual human being. Click the link below for more insight into DNB’s plans for conversational AI.

 

What our banking clients are experiencing

 Conversational banking capacity

149.3% increase in customer interaction capacity

 Conversational banking growth

607.8% increase in monthly conversations in just 1,5 years

 automate customer service through AI virtual assistant

4/5 questions satisfied without the need for human support

 Conversational banking

Successfully handles 10,000 conversations every day