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Customer service

Customer service chatbots: the secret to manageable scalability

90% of Americans use customer service as a factor when deciding whether to do business with a company. (Microsoft)

Virtual agents

Virtual agents: what are they and how do they work?

56% of companies say that conversational AI is driving disruption in their industry. Is your organization taking advantage of virtual agents?


Synergies between voicebots and chatbots

When embarking on a project using voice technology how much of your existing chatbot knowledge is reusable?

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5 ways customer service automation can help boost CSAT

Nearly every industry takes advantage of customer service automation technology to improve customer satisfaction. One of the primary ways businesses keep up with consumer demands is through AI chatbot integration.

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Chatbots: customer service software for the modern contact center

As more consumers shop, spend, and pay for services online, customer service software must keep up with increasing demands. With a little (or a lot) of help from chatbots, customer service sectors in nearly every industry worldwide are reaping the benefits of conversational AI technology.

Use cases

Chatbot use cases for e-commerce

An AI-powered chatbot offers businesses the chance to scale customer support/service while providing useful functionality such as order tracking and upselling potential

Use cases

Chatbot use cases for banks and credit unions

With the right conversational AI platform powering it, a chatbot can be a powerful tool for banks looking to enhance customer-facing support/sales and optimize operational efficiency.


Implementing an Information Security Management System (ISMS) at a conversational AI scale-up’s security manager, Gry Evita Sivertsen, details why ISO 27001 certification has been a top priority since the company’s founding in 2016


The importance of implementing information security for conversational AI platforms

‍ has been granted ISO27001 certification. Here’s what that means and why it’s important.


Conversational AI market outlook: 2021 trends and predictions

Discover the latest trends driving the conversational AI market forward in 2021


7 key conversational AI technology trends for 2021

Learn about the latest technological advances and automation tools for building chatbots and virtual agents


Conversational AI and the Gartner Hype Cycle 2020: what's new and what to expect

The world's leading research and advisory firm is bullish about the conversational AI market over the next two to five years

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