“I don’t understand what you’re asking for”. The dreaded response that usually kills any joy when talking to any form of digital customer interaction. Avoid it by taking advantage of advanced conversational AI.
Chatbots, virtual agents and digital advisors - or whatever you choose to call them - are built to serve the same purpose, but they have to be built with the proper components to successfully deliver lasting business value.
Today’s banks are increasingly turning towards artificial intelligence as a crucial tentpole in their digital strategy - and reaping significant rewards.
Is the decision to implement conversational artificial intelligence all about ROI? Yes, and it should be, but don’t forget how it will benefit your customers and ultimately increase brand loyalty.
Those who work in customer interaction often see automation and artificial intelligence as a scary prospect. The AI Trainer, a brand new role pioneered by boost.ai, turns that prospect into something positive.
Just like its human colleagues, the successful AI-powered digital employee has some specific requirements.
Starting with a module is the easiest and most efficient way to build and implement a virtual assistant, saving you a tremendous amount of time and resources.
Virtual assistants are a brand new addition to the workforce. What are they, how can you get one and what are the potential pitfalls?