We take a look at how conversational AI greatly improves the customer experience by handling users who go “off-script” during transaction-based interactions.
DNB turned to boost.ai to manage the high volume of chat traffic to its customer center, developing a digital banking advisor that successfully automated half of all online chat interactions in just four months.
When a user interacts with a digital advisor, their message should be simple, clear and provide enough information to reach a desirable outcome.
“I don’t understand what you’re asking for”. The dreaded response that usually kills any joy when talking to any form of digital customer interaction. Avoid it by taking advantage of advanced conversational AI.
Chatbots, virtual assistants and digital advisors - or whatever you choose to call them - are built to serve the same purpose, but they have to be built with the proper components to successfully deliver lasting business value.