Large banks are already making use of tools that let them automate grunt work and organize the flow of support cases so that they instantly reach the right people.
Building great dialogue for a virtual agent requires finesse and a clear understanding of the needs of your customers.
When a user interacts with a virtual agent, their message should be simple, clear and provide enough information to reach a desirable outcome.
2018 was a huge year for conversational AI in the Nordics. Here’s why 2019 will be even bigger.
Chatbots, virtual agents and digital advisors - or whatever you choose to call them - are built to serve the same purpose, but they have to be built with the proper components to successfully deliver lasting business value.
Is the decision to implement conversational artificial intelligence all about ROI? Yes, and it should be, but don’t forget how it will benefit your customers and ultimately increase brand loyalty.