Thanks to technology, the barriers between customers and the brands they interact with have grown thinner than ever.
What product managers should consider in helping to identify the tangible business value of a virtual agent solution.
Companies can use conversational AI as an effective method to streamline internal processes and help employees make the most out of their time at work.
Artificial intelligence has the potential to bring the benefits of automation to a wide-reaching, high-volume industry that is well known for its small margins.
Successfully deploying a virtual agent is a company-wide strategy that needs to start from the top down
With so many conversational AI platforms out there, how can you find the one that’s best for your business?
Conversational AI is designed get to the heart of what customers really want - it could mean the difference between a great experience and them walking away with a less-than-favorable impression of your brand.
Thanks to advances in natural language understanding, conversational AI-powered virtual agents are now able to tackle difficult languages such as Finnish with ease
Conversational AI can help businesses nail that all-important first impression while successfully automating large volumes of online chat traffic
Connecting multiple virtual agents together through a single chat window opens up enormous potential for large organizations.
Large banks are already making use of tools that let them automate grunt work and organize the flow of support cases so that they instantly reach the right people.
Building great dialogue for a virtual agent requires finesse and a clear understanding of the needs of your customers.
When a user interacts with a virtual agent, their message should be simple, clear and provide enough information to reach a desirable outcome.
2018 was a huge year for conversational AI in the Nordics. Here’s why 2019 will be even bigger.
Chatbots, virtual agents and digital advisors - or whatever you choose to call them - are built to serve the same purpose, but they have to be built with the proper components to successfully deliver lasting business value.
Is the decision to implement conversational artificial intelligence all about ROI? Yes, and it should be, but don’t forget how it will benefit your customers and ultimately increase brand loyalty.