Large banks are already making use of tools that let them automate grunt work and organize the flow of support cases so that they instantly reach the right people.
Building great dialogue for your digital advisor requires finesse and a clear understanding of the needs of your customers.
DNB turned to boost.ai to manage the high volume of chat traffic to its customer center, developing a digital banking advisor that successfully automated half of all online chat interactions in just four months.
Boost.ai is delighted to announce the release of features and controls for GDPR compliance in virtual assistants.
Implementing a digital insurance agent powered by conversational AI has given Storebrand a significant return on investment. In just four months, they experienced a 162% increase in customers interacting with their digital insurance agent.
Today’s banks are increasingly turning towards artificial intelligence as a crucial tentpole in their digital strategy - and reaping significant rewards.
Is the decision to implement conversational artificial intelligence all about ROI? Yes, and it should be, but don’t forget how it will benefit your customers and ultimately increase brand loyalty.
Just like its human colleagues, the successful AI-powered digital employee has some specific requirements.
Starting with a module is the easiest and most efficient way to build and implement a virtual assistant, saving you a tremendous amount of time and resources.
Virtual assistants are a brand new addition to the workforce. What are they, how can you get one and what are the potential pitfalls?