Conversational AI can help businesses nail that all-important first impression while successfully automating large volumes of online chat traffic
Connecting multiple virtual agents together through a single chat window opens up enormous potential for large organizations.
Has your chatbot project slowed to a crawl? Here’s most likely why…
The good old days of personalized customer service are not gone, they’ve just been upgraded.
As the world becomes increasingly connected, public institutions are turning to new tools and technologies to elevate their services to the community.
We take a look at how conversational AI greatly improves the customer experience by handling users who go “off-script” during transaction-based interactions.
Large banks are already making use of tools that let them automate grunt work and organize the flow of support cases so that they instantly reach the right people.
Building great dialogue for a virtual agent requires finesse and a clear understanding of the needs of your customers.
A case study on how Norway's largest bank, DNB, uses boost.ai's conversational artificial intelligence to enhance their customer interactions.
How it’s possible, by using Automatic Semantic Understanding, to help AI-powered digital advisors go beyond the confines of ordinary chatbots.
The city of Riihimäki in Finland made digital history today as the country’s first municipality to launch a conversational artificial intelligence-powered virtual agent - Kunta-Kati.
When a user interacts with a virtual agent, their message should be simple, clear and provide enough information to reach a desirable outcome.
2018 was a huge year for conversational AI in the Nordics. Here’s why 2019 will be even bigger.
Boost.ai is delighted to announce the release of features and controls for GDPR compliance in virtual assistants.
Implementing a digital insurance agent powered by conversational AI has given Storebrand a significant return on investment. In just four months, they experienced a 162% increase in customers interacting with their digital insurance agent.
Powered by conversational AI, the groundbreaking virtual agent network connects visitors across three departments in the Finnish government from within a single chat window.
“I don’t understand what you’re asking for”. The dreaded response that usually kills any joy when talking to any form of digital customer interaction. Avoid it by taking advantage of advanced conversational AI.
Chatbots, virtual agents and digital advisors - or whatever you choose to call them - are built to serve the same purpose, but they have to be built with the proper components to successfully deliver lasting business value.
Today’s banks are increasingly turning towards artificial intelligence as a crucial tentpole in their digital strategy - and reaping significant rewards.
Is the decision to implement conversational artificial intelligence all about ROI? Yes, and it should be, but don’t forget how it will benefit your customers and ultimately increase brand loyalty.