March 23, 2022

G2 names as a leader in Spring 2022 Grid Report for Intelligent Virtual Assistants places first in Natural Language Understanding category with a 98% customer satisfaction score

G2, the world’s largest tech marketplace, has recognized as a leader in its recently published Spring 2022 Grid Report for Intelligent Virtual Assistants (IVA).

Published quarterly, the report profiles a variety of vendors in the IVA space, aggregating customer reviews and data based on satisfaction and market presence.

According to the report, 100% of users rated 4 or 5 stars, with 97% saying they would recommend the platform to others. Specifically, the leader badge was awarded to based on receiving a high customer satisfaction rating alongside a sizeable market presence.

In the report, G2 differentiates IVAs from chatbots and other customer service software, stating that:

“While chatbots are typically scripted and do not have the ability to understand multiple intents, IVAs understand a range of different intents from a singular utterance and can even understand responses they are not explicitly programmed to using natural language processing (NLP).”

This focus on natural language technology is reflected in a breakdown of’s ratings by product features where Natural Language Understanding (NLU) is noted amongst its highest-rated features. In the NLU category, ranks #1 with a score of 98%, compared to the category average of 90%.’s customers also noted the platform’s no-code conversation editor as a highly-rated feature scoring it 98% against a category average of 91%.

“What’s great about the G2 ranking is that these scores come directly from our customers. That they value our NLU and ease-of-use so highly is proof positive that we have developed a platform that is not only leading the pack in terms of technology, but is also enabling enterprises to leverage that tech to excel at digital transformation.”

- Henry Vaage Iversen, CCO and co-founder,

Other highly-rated satisfaction metrics customers singled out include ‘Ease of Use’, ‘Ease of Admin’ and ‘Ease of Setup’, with an average score of 96%.

In addition to the IVA report, is also named a ‘High Performer in the Spring 2022 Grid reports for Chatbots and Customer Self-Service.

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