STAVANGER, Norway –June 3, 2021
Boost.ai, a global leader in conversational AI for Fortune 1000 companies and eDialog24, the leading contact center solution provider in Norway, today announced a strategic partnership to deliver world-class digital sales support and customer service to the Nordics and beyond.
Both well-known players in the Norwegian market, the companies now make it possible to integrate advanced virtual agents developed on boost.ai’s market-leading conversational AI platform into eDialog24’s omnichannel contact center solution, bridging the gap between automated and human customer management.
Sharing a common goal of bringing efficient, cost-saving digital solutions to enterprises, the partnership creates unique value by combining boost.ai and eDialog24’s complementing technologies to create dynamic and engaging customer experiences.
“This exciting partnership helps strengthen our offering through the automation of digital presence with a virtual agent that delivers consistently great customer experiences."
-Eljar Ness, General Manager at eDialog24
“We see that our solutions complement and enhance each other well,” said Eljar Ness, General Manager at eDialog24. “This exciting partnership helps strengthen our offering through the automation of digital presence with a virtual agent that delivers consistently great customer experiences even outside of opening hours, and enhances the experience for boost.ai customers in a number of ways including the seamless transition from robot to human dialogue management, secure identification of interlocutors when necessary, as well as a compilation of automated and human dialogue content for storage.”
“By integrating our conversational AI platform into eDialog24’s contact center solution, businesses of any size are getting the best of both worlds,” says Rune Frøysland, Strategic Technology Partner Manager at boost.ai. “They can take advantage of our advanced Natural Language Understanding that makes it possible to automate unlimited interactions at scale, while still offering a human-led omnichannel experience through phone, email and more.”
The integration between systems will continue to roll out throughout 2021 and will undergo a number of expansions and industry-specific enhancements including solutions developed specifically for banking, finance and the public sector.