Leave chatbots behind with conversational AI

Building meaningful interactions for your brand is about more than just translating website content into simple chatbot responses.

Chatbots can serve a purpose but often fall short due to their narrow scope and easily exposed limitations, which will lead to more frustration for customers. Through the latest advances in deep learning and natural language understanding (NLU), conversational AI can elevate a customer’s experience into something truly transformational.

It’s why many leading organizations in the Nordics have successfully deployed conversational AI to transform how they interact with their customers. Speak to us to find out how your business can get started on supercharging its customer interactions.

 
 

Conversational AI: go beyond chatbots

Designed specifically to improve efficiency and drive ROI for the enterprise market, conversational AI opens up your customer interactions to limitless potential. By taking three key steps beyond a simple chatbot, our technology can help you build a digital advisor that’s the perfect representation of your brand.

 
 
 
 
 
 
Basic chatbot only provides the most simple functionality

Basic chatbot

A shallow solution built on limited technology with a narrow scope. Chatbots can only provide the most simple functionality.

 
 
FAQ-chatbot

Informational

A proactive digital assistant that can handle all your customer’s inquiries, no matter how they communicate.
.

 
Transactional chatbot

Transactional

With user authentication enabled, the virtual agent performs actions on a customer’s behalf, using their data for personalized service.

Handles complex enterprise-driven tasks

Transformational

An advanced digital advisor that automates highly complex tasks, such as insurance claims, mortgages, car loans and more.

 
 

Chatbots vs. conversational AI

Answering simple questions is… well, simple. Conversational AI goes beyond an ordinary chatbot with the technology to handle tough linguistic challenges and lets you automate even the most complex tasks on your customer’s behalf.

 
 
Improving customer experience with chatbots
 
 

Chatbots can only manage:

  • Simple answers to keyword-based questions

  • 24/7 availability

  • Multiple languages

Conversational AI transforms with:

  • Fulfilling responses to complex inquiries

  • 24/7 availability

  • Multiple languages (simultaneously)

  • Pre-built industry specific content

  • Multi-level intent hierarchy to cover every possible conversational outcome

  • Contextual understanding

  • Natural language responses

  • User authentication support

  • Scaleable intent hierarchy

  • Entity extraction

  • Compatible with any API

  • Support staff up-skilling to AI Trainer

  • Voice-ready (Google Assistant, Amazon Alexa etc.)

  • And much, much more!

 
 
 
The difference between a chatbot and conversational AI
 

How chatbots work and why you should care

Chatbots, virtual assistants and digital advisors are designed to serve the same purpose, but they have to be built with the proper components to successfully deliver lasting business value.

Boost.ai’s Chief Data Scientist explains the fundamental differences between building a simple chatbot and a conversational AI-powered digital advisor.

Heads up: this is a very technical article.

 
 

Clients who have made the switch to conversational AI are seeing results:

Costumers can speak to chatbots just as they would a live chat agent

50%
reduction in all chat traffic to customer support

Automate and digitize customer support

10 000+
automated conversations
with customers - daily

Improve customer service through our enterprise chatbot platform

40%
fewer incoming service-related phone calls

Increase customer interactions with our ai chatbot platform

607.8%
increase in automated customer interactions

 

Experts in AI-powered conversational banking and insurance

Our expertise in implementing conversational AI for major banking and insurance clients in the Nordics has changed how these organizations interact with their customers. Find out how you can join the revolution in customer relationships.

 
 
 

Many of our clients are in banking and insurance, but we have also implemented conversational AI to enhance other brand-to-user relationships, in everything from telecom and HR to the public sector.